How to Use the Online Bill Payment
Service
Questions?
For answers to commonly asked questions please refer to the
Frequently Asked Questions document below.
Account Registration
The first step to taking advantage of the online bill payment
service is to register your account. To do this, click the View/Pay
My Bill link on our site. This brings you to the Account Login
page. You will need to refer to information on your latest Shelter Bay
bill in order to complete the signup process. Simply click
"Register now!" to begin the account registration process. Required
fields are denoted by double asterisks. Once you complete the
account registration form, press 'Register' to create your
account.
Logging In
Once you login, you will see the My Account page. From this page,
you can view a number of things. Across the My Account page you
will notice several tabs. The tabs are arranged from left to right
and labeled as follows:
View
Bill
Under the 'View Bill' tab you are able to see your current
bill's due date, any past due balance, current charges, and your
total balance due. You are also able to see an itemized view for
each location that you have service.
Pay
Bill
Under the 'Pay Bill' tab, you are able to pay multiple bills
for several locations.
Click on the 'Pay Bill' tab located across the top.
If you have several locations, choose the location you would
like to pay. After choosing, press
the 'Checkout' button to continue.
Note the amount due for this bill. You may change the amount
you are paying this month, by entering a new amount in the
'Amount to Pay' field.
Choose a payment method and press 'Next'.
Pay with Debit/Credit Card
Enter the information required and double check all information
to ensure a successful transaction.
Press 'Submit Transaction' to submit the information.
(WARNING! Only click this button once to avoid multiple
charges! The transaction may take several minutes to
complete.)
Once the payment is complete, you will see the Thank You screen
confirming that your payment was made. You can then click 'My
Account' to view the current status of your payment. You will
notice that the status of your bill has been updated. Immediately
following your payment submission, your status will read "Pending".
Once the payment has been processed and posted, the "Pending"
status will be removed. However if you paid an amount less than
that which is due, once the "Pending" status is removed, you can then pay your remaining charges.
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to top History
To view your account history, click on the 'History' tab. You will see your Account Profile and
Payment History. To get back to the My Account page, click the
'My Account' tab.
Manage Account
To edit your account, click the 'My Account' tab. Once
clicked, you will see 'USER SETTINGS AND INFORMATION' written
across the top. From here, you can change your password, sign up to
receive email updates, and change your contact information. Once
you are content with the changes you've made, click 'Save'
button at the bottom to continue back to the 'My Account'
page.
Q. What is the
Online Bill Payment Service?
A. Our Online Bill Payment Service allows you the convenience of
paying your utility bill online without the hassle of envelopes,
checks, and stamps. All payments are secure and encrypted for your
protection.
Q. Is the Online
Bill Payment Service secure?
A. There are several methods used to ensure that your account
information is secure:
Sign-in ID and Password: Your username and password are unique identifiers that only you
know. As long as your username and password isn’t shared with
anyone, no one can sign in as you.
SSL: We use SSL (secure sockets layer), which ensures that your
connection and information are secure from outside inspection.
Encryption: We use 40-bit or 128-bit encryption (whichever your
browser supports) to make your information unreadable as it passes
over the Internet.
Q. How do I update my email
address or other personal information?
A. This information can be updated online via the My Account page.
Under the 'Manage Account' tab, fill out the appropriate fields to
edit your online profile. Also, please contact us to confirm these changes in our office as well.
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Q. Are credit cards accepted for
payment online?
A. Yes, credit cards are accepted as payment. Simply choose this
payment method when paying your bill online.
